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Customer Care
Select a Topic
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Need More
Help?
Don't see the info you need on this page? SureSource is happy
to assist you! Please contact us by filling out our Contact
Form »
or by mail:
SureSource
20 Constitution Blvd. South,
Shelton, CT 06484-4302 |
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Standard Shipping Rates
| $0.00 - $9.99 |
$5.95 (+ $4 Handling) |
| $10.00 - $19.99 |
$6.95 |
| $20.00 - $49.99 |
$8.95 |
| $50.00 - $74.99 |
$9.95 |
| $75.00 - $99.99 |
$10.95 |
| $100.00 - $149.99 |
$13.95 |
| $150.00 - $249.99 |
$19.95 |
| $250.00 + |
5% of Order Total |
Shipping
Shipping options are provided at the time of check out. We offer Standard Shipping and Express Shipping.
Standard Shipping
Standard Shipping rates are shown below. Please allow 7-14 business days for delivery of merchandise (Monday through Friday, not including Holidays). Standard shipping is available for the Continental US, P.O. Boxes, APO and FPO addresses only. Please note delivery to APO and FPO addresses may take between 4-6 weeks for delivery. Orders shipped to AK, PR, VI, Guam and HI must be shipped by 2nd day air.
Express Shipping
If you prefer to receive your merchandise faster, we offer Next Day and Second Day service. Delivery is Monday through Friday, not including weekends and Holidays. Orders placed with expedited service will ship by the next business day, pending credit card authorization and verification. Next day and 2nd day rates will be calculated at the time of checkout. You will always have the opportunity to see the full amount of your purchase with shipping charges before you confirm your order. Orders shipped to AK, PR, VI, Guam and HI must be shipped by 2nd day air. Express shipping is not available for APO and FPO addresses.
Orders can only be shipped within the U.S. and
to APOs.
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Payment
Options
We accept Visa, MasterCard, American Express, and Discover.
You can safely enter your credit card number via our secure
server, which encrypts all submitted information.
You may also pay for your merchandise by check or money order.
To use this method of payment you can send us a note and mail
your request together with your payment (Please include the appropriate sales tax for CA, CT and IL delivery addresses)to:
SureSource
20 Constitution Blvd. South,
Shelton, CT 06484-4302
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Safe Shopping
Guarantee
The Safe Shopping Guarantee protects you while you shop so
you never have to worry about credit card safety.
We guarantee that every transaction you make will be 100
percent safe. This means that you pay nothing if unauthorized
charges are made to your card as a result of shopping with
us.
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Sales Tax
All orders shipped to California, Connecticut or Illinois addresses will be subject to sales tax in accordance with State law. Please note that your State and/or municipal government may require you to declare mail order purchases and pay sales tax on them directly.
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Returns
Since your satisfaction is a priority we know it is sometimes
necessary to exchange or return an item. You may return your
purchase within 30 days of purchase for a refund or replacement.
To process a return, please follow the steps below:
- Complete the return section on your order's packing
slip.
- Secure merchandise in original packaging if available
and enclose the completed return form.
- Return merchandise in "as new" condition by pre-paid
mail.
You will receive your credit within 7-14 business days.
Shipping charges are not refundable.
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Legal
Notice
The content of this Internet site is owned or controlled by
SureSource Inc., and is protected by worldwide copyright laws.
Content may be downloaded only for personal use for non-commercial
purposes, but content may otherwise not be copied or used
in any way.
The owners of this site will use reasonable efforts to
include up-to-date and accurate information but make no
representations, warranties, or assurances as to the accuracy,
currency, or completeness of the information provided. The
owners of this site shall not be liable for any damages
or injury resulting from your access to, or inability to
access, this Internet site, or from your reliance on any
information provided at this Internet site.
The trademarks, service marks, trade names, trade dress
and products in this Internet site are protected in the
United States and internationally. No use of any of these
may be made without the prior, written authorization of
the owners of these trademarks, service marks, or trade
names, except to identify the products or services of the
company.
Any personally identifiable information in electronic communications
to this Internet site is governed by this site’s Privacy
Policy. The owners of this site shall be free to use or
copy all other information in any such communications, including
any ideas, inventions, concepts, techniques or know-how
disclosed therein, for any purposes. Such purposes may include
disclosure to third parties and/or developing, manufacturing
and/or marketing goods or services.
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FAQs
When will my order be processed?
When your order is received, it will be processed within 1
business day.
How long will it take for my order to ship
and arrive?
Upon authorization of your credit card, an order confirmation
will be sent to the email address you have specified. A shipping
confirmation will then be sent to that same email address
upon shipment of your order. Most in stock orders are shipped
within 1 business day of being placed. Delivery can take between
7-14 business days depending on location and selected ship
method.
My order should have arrived by now. What
should I do?
If you entered a password at the time that you placed your
order, simply provide your information in the order tracking
section above. Otherwise, please contact us and we'll be happy
to track your order.
How do I know if I am ordering on a secure
site?
SureSource encrypts your personal information, such as your
credit card number, when transmitting over the Internet using
SSL. When your browser is in secure mode, you will notice an
unbroken key or lock at the bottom of the page.
What are you going to do with my name and
order information?
SureSource does not rent or sell any personal information from
Web orders or any off-line orders to third parties. For more
information, see our Security and Privacy Policies.
Which credit cards do you accept?
We accept Visa, Master Card, American Express, and Discover.
How do I return a product that I purchased
on-line?
It's easy to return an item for an exchange or refund. Indicate
the reason for your return on the back of your packing slip.
Please repack your order, enclose the packing slip, secure
the package and mail to:
SureSource, Inc
20 Constitution Blvd. South,
Shelton, CT 06484-4302
We'll credit the value of the item and any taxes you were
charged. Shipping charges are non-refundable.
Do you ship internationally?
SureSource does not ship internationally.
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